Privacy Policy for Souvenir Lilin

    Effective Date: 20-11-2024

    Welcome to Souvenir Lilin! Your privacy is critically important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this Privacy Policy carefully to understand our practices regarding your information.

    1. Information We Collect

    We collect the following types of information:

    a. Personal Information

    • Name, email address, and profile information you provide during registration.
    • Health and wellness data, including mood tracking, journal entries, and meditation preferences.

    b. Usage Data

    • Information about your interactions with the App, such as feature usage, session duration, and crash reports.
    • Device information, including operating system, device model, and unique device identifiers.

    c. Location Information

    • Approximate location data (if permitted by your device settings) for features that require location, such as wellness suggestions based on time zones.

    d. Cookies and Similar Technologies

    • We may use cookies and other tracking technologies to enhance your experience and analyze app usage.

    2. How We Use Your Information

    We use the information we collect to:

    • Provide, personalize, and improve the App’s features.
    • Enable mood and wellness tracking functionality.
    • Send notifications and reminders for meditation or other activities.
    • Conduct analytics to understand user behavior and improve our services.
    • Communicate with you regarding updates, changes, or promotional content (you can opt out at any time).

    3. How We Share Your Information

    We do not sell, trade, or rent your personal information. However, we may share your information in the following circumstances:

    a. With Service Providers

    • Third-party vendors who assist in delivering the App’s functionality, such as cloud storage or analytics tools.
    • To comply with legal requirements or protect the rights, property, or safety of Souvenir Lilin, our users, or others.
    • If we intend to share your information for other purposes, we will seek your explicit consent.

    4. Your Rights and Choices

    Depending on your location, you may have the following rights regarding your information:

    a. Access and Correction

    • You can view and update your personal information in the App settings.

    b. Data Portability

    • Request a copy of your data in a machine-readable format.

    c. Data Deletion

    • You can request the deletion of your personal information by contacting us at [Insert Support Email].

    d. Opt-Out

    • Opt out of notifications or data collection by changing your settings in the App or your device.

    5. Data Retention

    We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. If you deactivate your account, we will delete your data within [Insert Timeframe].

    6. Data Security

    We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:

    • Encryption of sensitive data.
    • Secure servers and firewalls.
    • Regular security audits.

    Despite our efforts, no system is completely secure, and we cannot guarantee the absolute security of your data.

    7. Children's Privacy

    Souvenir Lilin is not intended for individuals under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will delete it promptly.

    The App may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before engaging with them.

    9. International Data Transfers

    If you are accessing the App from outside Indonesia, please note that your information will be transferred to and processed in Indonesia, where privacy laws may not be as comprehensive as those in your jurisdiction.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Changes will be posted in the App, and the "Effective Date" will be revised. We encourage you to review this policy periodically.

    11. Return Policy

    Effective Date: 20-11-2024

    At Souvenir Lilin, we strive for customer satisfaction. If you are not completely satisfied with your candle purchase, we offer the following return policy:

    a. Eligibility for Returns

    • Returns are accepted within 14 days of the delivery date.
    • Items must be unused, in their original packaging, and in the same condition as received.
    • Customized or personalized items are not eligible for returns unless they arrive damaged or defective.

    b. Return Process

    • To initiate a return, please contact our customer support at [Insert Support Email] with your order number and reason for return.
    • We will provide you with return instructions and a return shipping address.
    • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

    c. Refunds

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • If approved, a refund will be processed to your original method of payment within [Insert Timeframe].
    • Shipping costs are non-refundable.

    d. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact us immediately with photos of the damage.
    • We will arrange for a replacement or refund at no additional cost to you.